Welcome to Calyra's FAQ Page

We're here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to reach out.

Question #1: How long will it take to receive my order?

Answer: Below are our estimated delivery times for all orders:

• Handling time: 0–5 business days (Monday–Friday)
• Transit time: 5–12 business days (Monday–Friday)
  For more details, please refer to our Shipping Policy.

SHIPPING NOTICE

Due to peak-season demand, delivery timelines are currently 14–18 business days. Thank you for your patience

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping within the United Kingdom on all orders. For more details, please check our Shipping Policy.

Question #3: What payment methods do you accept?

Answer: We accept the following payment methods:

• Apple Pay
• Visa
• Mastercard
• American Express
• Discover
• Diners Club

For more details, refer to our Payments Policy.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days after receiving it. See our Return & Refund Policy for more details.

Question #6: What is your return policy?

Answer: We offer a straightforward return process. Please visit our Return & Refund Policy page for complete details.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our Return & Refund Policy.

Question #8: How can I contact customer support?

Answer: You can reach our support team by visiting the Contact page or emailing us directly at info@calyra.co.uk.

Question #9: Do you ship internationally?

Answer: No, we currently ship only within the United Kingdom.

Question #10: Do you have a physical store location I can visit?

Answer: We are an online-only store, which helps us offer the best prices and widest selection.

Question #11: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support for details.

Question #12: What is the process for exchanging a product?

Answer: To learn more about exchanging a product, please refer to our Return & Refund Policy page.

Question #13: How can I track my order?

Answer: You can track your order through the Track My Order page on our website.

For More Information

• Store Name: Calyra
• Address: Unit 2A, 17/F Glenealy Tower No.1, Central, Hong Kong
• For order-related assistance and fastest resolution, please contact us at: info@calyra.co.uk
• Phone: +44 7451 294305

Phone support is available for general inquiries only.

Open Hours:

1. Monday to Friday: 09:00 AM - 4:00 PM (GMT)
2. Saturday & Sunday: 10:00 AM – 02:00 PM (GMT)

Response Time: Our customer service team typically responds within 24 to 48 hours.